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Outsourced Contact Center Solutions 24/7/365

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who we are

Donnelly Partners

 

 

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Donnelly’s proprietary software directly integrates into the leading direct commerce platforms with real-time interface connectivity including utilizing XML, web services, APIs and other leading technologies.  

 

Donnelly utilizes Interactive Intelligence (ININ) cloud based CaaS (Communication as a Services).   This cloud based SIP telephone system provides hosted reliability and equips Donnelly with the latest technology and virtually unlimited scalability.   CaaS features include multichannel routing and queuing, Optimizer scheduling, call recording, real-time reporting and other leading technologies. 

 

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Trustwave, the leading provider of data security solutions and PCI certifications, secures the Donnelly network infrastructure, data communications and critical information assets.  A permanent Trustwave appliance on-site delivers internal detection monitoring and provides network discovery and mapping, vulnerability scanning, penetration testing and compliance testing.

Donnelly maintains PCI-DSS compliance for the payment card industry with quarterly certifications through Trustwave insuring secure financial transactions.

Donnelly uses a combination of Oracle, MySQL, and other database providers insuring data integrity and performance utilizing the latest architecture available.

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Check Point Firewall Software provides comprehensive network protection, with access control, attack protection, application security, authentication and Network Address Translation (NAT).

The Energyst on-site natural gas generator provides power during electrical outages.

SalesFUSION provides a powerful, comprehensive e-mail marketing solution for b2b marketers that supports advanced nurture marketing campaigns.

Contact us today and learn more about ways the Donnelly Management Team can help your company maximize revenue and better retain its valued customers.

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We utilize the latest technology combined with expert customer service professionals to meet the evolving needs of our clients.

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