the donnelly difference
Performance-Motivated Customer Service Professionals
Donnelly Customer Service Professionals are motivated to provide an exceptional experience for your customers. We align our customer service performance measurement and rewards with your business objectives.
- Powerful Sun workstations and customized software allow customer service professionals to easily navigate the sales process and convert inquiries to orders.
- Well-designed decision trees enable customer service professionals to effectively present incremental purchasing opportunities increasing the average revenue per order.
- Balanced scorecard evaluations and our pay-for-performance program motivate our customer service professionals to achieve client objectives.
- Initial extensive training is followed by ongoing instruction including frequent coaching and refresher courses.
- Quality assurance tools including productivity, accuracy, and performance reports, silent call monitoring, and interaction recordings are readily available to our clients.
- Rigorous performance metrics ensure that Donnelly Customer Service Professionals outperform the industry with higher than average speed in answering calls and lower than average rates of abandonment.
Contact us today and learn more about ways Donnelly Communications can help your company maximize revenue and better retain its valued customers.
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